1. Integrity

“Integrity is doing the right thing, even when no one is watching.” C.S. Lewis
This is first because we take it very seriously. Without integrity, we cannot effectively meet our clients’ needs. Without integrity, we cannot develop relationships with our clients or with our employees. We extend grace when mistakes are made by ensuring that the mistake is corrected and then giving people an opportunity to grow and improve in their jobs. However, we will never tolerate violations of integrity. We must know that we can trust all employees without question.

2. Excellence

“Excellence is to do a common thing in an uncommon way.” – Booker T.
Washington By definition, excellence is “the quality of being outstanding or extremely good.” For us this means we show up on time. We do what we say we will do. We work hard and complete our job fully and to the best of our ability every time. We don’t cut corners or skip work. After meeting these basic requirements, we are then able to go above and beyond to exceed our clients’ expectations.

3. Professionalism

“The only source of knowledge is experience.” – Albert Einstein
Professionalism means we are experienced in our business. Our experience gives us a depth of knowledge that is highly valued by our clients. In addition, this knowledge allows us to develop an effective operation that provides dependable, consistent, and high-quality service every time.

4. Community Impact

“What counts in life is not the mere fact that we have lived. It is what difference we have made to the lives of others that will determine the significance of the life we lead.” – Nelson Mandela
You have probably heard it a thousand times, but people are our biggest asset. Our clients are not faceless. By getting to know them, we can develop successful longterm partnerships. This allows us to understand our clients’ needs, even if these needs change, and then to meet and exceed these needs in the work we do for them. We accomplish this by maintaining open and continual communication. We are deliberate about listening to what people are saying in their words and in their actions. We respond in a thoughtful and encouraging manner. We do not gossip. We are open to criticism as this is simply an opportunity to improve. We work together to brighten the day of anyone we encounter. We leave behind us a place that is better than it was before we were there.

5. Balance

“A man should never neglect his family for business.” Walt Disney
Balance in everything is important. If you only have ice cream to eat, you will eventually get sick. By the same token, if all you ever do is work, you will burn yourself out. Hard work is important, but equally important is life outside of work. We understand the need to balance work and personal life. We expect all employees to commit fully to their work during their shifts. We expect all work to be done with complete attention while on the job. However, we place an equal value on personal time. One way that we do this is by not assigning regular work shifts for Sundays. This adds a certain level of stability and consistency to our company’s work-life balance by setting aside a day every week that everyone can always expect to have off. We also recognize that life happens. If an employee/Contractor needs time off for personal reasons…be it a death in the family, a planned vacation, or something else…we will respect these needs and do all in our power to grant this time off.